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Job Information
Job title

Application Support Analyst

Company Link Tech
Wage Not specified
Location United States, Nevada, Las Vegas
Employment type Full Time
Education Not Specified
Year Experience 3 - 4 Years of Practical Experience
Travel Not Specified
Published on 12/18/2006
Description
Application Support Analyst

Link Technologies is currently recruiting for an Application Support Analyst. This is a permanent position in Las Vegas, Nevada. The Application Support Analyst is responsible for the day-to-day support to ensure that the client fulfills its contractual support obligations and maintains a high level of client satisfaction. Delivering effective and courteous support via telephone and e-mail in response to Client's requests, the Application Support Analyst will investigate, research, replicate and log software issues; will provide timely updates to the Client on the status and progress of reported issues, escalating internally if necessary, in order to provide issue resolution.

Responsibilities:

  • Provide first level problem determination and resolution to the Client's customers
  • Document all incoming calls in the incident management tool provided and follow through with all customer support/request issues
  • Manage the expectations of our users, providing updates using standard SLA guidelines
  • Monitor, support and troubleshoot problems in the production application environment
  • Implement creative and proactive solutions to application issues
  • Troubleshoot and correct reported application issues in a timely manner
  • Respond to basic How to' questions
  • Conduct root cause analysis of application incidents and implement recommendations to improve or correct the situation (focusing on permanent solutions)
  • Support IT operations by proactively assessing application performance
  • Maintain ongoing, proactive contact with Customers and internally with both IT Operations teams and application developers
  • Provide backup to other team members
  • Proactive problem management - identify and solve problems and known errors before incidents occur
  • Share knowledge and provide input with the rest of the Support Team
  • Participate in a rotating on-call schedule and respond to paged-out issues within 15 minutes
  • Be prepared to work additional hours outside of regular business hours including week-ends and holidays
  • Manage small scale IT projects and implement processes with excellent attention to detail
Position and Knowledge Requirements:

  • Problem solving and investigative skills, including information gathering and troubleshooting
  • Strong interpersonal skills including the ability to work with all levels of the business
  • Excellent oral and written communication skills
  • Crisis management skills and the ability to multi-task
  • Highly detailed and organized. Able to work effectively in a fast-paced, dynamic environment
  • Basic understanding of multi-tiered web based applications
  • Adaptable and comfortable working in a dynamic fast paced environment
  • Knowledge of Microsoft Office Suite
  • Familiarity with SDLC and standard software implementation methodologies
  • Ticketing Industry experience a definite asset
  • Working knowledge of XSL, JavaScript, ASP, SQL, HTML also an asset
Don't miss the opportunity to work with a great team. Apply today. Send your resume in MS Word to jobs@. Please reference Job ID #1781-CW. We look forward to working with you!
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Experience/Skills
Application Support, XSL, JavaScript, ASP, SQL, HTML

Other desired skills:
Application Support Analyst
This job has expired.