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Job Information
Job title

COMPUTER SYSTEMS ANALYST II

Company LockHeed Martin
Wage Not specified
Location United States, Wyoming, Cheyenne
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 10/16/2004
Description
The job location for this position is FE Warren Air Force Base, Cheyenne, Wyoming.



Job Description: Help Desk Agent

> Provide resolution to problems within 15 minutes.

> Respond to outages reported by systems center or users

> Refer non-ancillary actions to Job Control for resolution.

> Resolve user application questions.

> Resolve user network resource application questions.

> Use NT and other network management tools.

> Initiate, track and conclude all actions in Remedy.

> Track replenishment actions in Remedy.

> Assign maintenance actions to work centers through Job Control.

> Review status and update open tickets.

> Verify closure status with customer.

> Generate monthly, quarterly and semi-annual performance statistics.

> Develop and maintain training materials.

> Maintain training requirements and records.

> Create, delete and modify network accounts and e-mail accounts within required timeline.

> Assign user and group permissions using network management tools.



PRIMARY DUTY: Respond to outages, initiate and/or document maintenance actions in Remedy.



SECONDARY DUTY: Support network administrators, network security administrators, network configuration manager.



Position Requirement: Must have working knowledge of and have the ability to troubleshoot Microsoft Windows 2000 Professional, Windows XP, and Microsoft Office 2000 Professional.

Demonstrated customer support skills required as well as good verbal and written communications skills. Knowledge of FE Warren LAN architecture, and FE Warren network support policies and procedures highly desirable.





EXPERIENCE: 3-4 years electronic technology or related field; 1-2 years networking.



EDUCATION: High school diploma; 2 years technical training or equivalent; significant academic progress towards MCSE.



Secret Clearance required.


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Experience/Skills
See Above

Other desired skills:
COMPUTER SYSTEMS ANALYST II
This job has expired.