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Job Information
Job title

Customer Technical Support Specialist

Company United Stationers
Wage between $0.00 - $0.00 Annually
Location United States, Illinois, Deerfield
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 4/9/2008
Description
The Customer Technical Support Specialist I is responsible for providing technical support to external customers for United customer systems such as WebSCORE, Unilink, Interlink, Ussco.com, Azerty.com, LagasseSweet.com, EDI, eLink, Unitape and ECDB. This position will be responsible for developing support standards and technical documentation for existing systems and new systems or processes that CTS will support in the future. The CTS Specialist I acts as a System Analyst for identifying, analyzing and suppling solutions to customer requests/issues, by utilizing their technical knowledge and expertise, involving teams from the business, facility or IT teams within United to resolve customer issues. Assist in on-call support for our customers during the non-business hours of 6pm-10pm Mon-Fri and on Saturday's 10am-5pm.
KEY RESPONSIBILITIES:
-Analysis of customer request or issues, applying their technical knowledge and expertise to resolve or suggest the appropriate solution that follows United's best practices for the customers request or issue. Maintaining ownership of the issue until it is resolved to customers satisfaction.
-Maintain technical documentation for all customer facing sysConsult and instruct customers and 3rd party vendors on how to integrate and utilize United's systems and programs; Order entry (Unilink, Interlink, EDI X12 850, ...), Price/item files (Unitape, ECDB, EDI X12 832, PFD, ICAPS, ...), Communications protocols (eLink, VPN FTP, SFTP, ...), Connect Enterprise Mailbox, web based tools (USSCO.com, WebSCORE, BiggestBook.com, Classified Zone, Azerty.com, LagasseSweet.com, ...) and marketing programs. tems and programs.
-Perform system testing for enhancements, bug fixes and new deployments of customer facing systems, applications and web services.
-Perform and assist in dealer testing on new and existing customer integrations (Unilink, Interlink, EDI, eLink, SFTP, ...)
KEY QUALIFICATIONS:
-Associates Degree required -Computer Science preferred
-1 to 2 years experience as technical call center support representative, including web services
-Strong interpersonal and communication skills, both oral and written
-Intermediate skills with Microsoffice with advanced Access skills
-IT Infrastructure Library Certification
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Experience/Skills
See above

Other desired skills:
Customer Technical Support Specialist
This job has expired.