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Job Information
Job title

Desk Side Support Anlst (14427)

Company Perot Systems
Wage between $0.00 - $0.00 Hourly
Location United States, California, Apple Valley
Employment type Full Time
Education Not Specified
Year Experience Less than 1 Year of Practical Experience
Travel About 25%
Published on 12/20/2007
Description
Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Desk Side Support Analyst to join our team in Apple Valley, CA.

OPAS tickets: Applicant must acknowledge tickets in a timely manner, respond to helpdesk inquiries promptly, communicate with the customer, and do quality work on each ticket.

Applicant must utilize account quality control procedures and complete RCA forms for all SEV 1 & 2 tickets. Escalation: Ensure that critical problems are quickly communicated to your team leader.

Applicant will need to ensure that all project work is completed on time. Applicant's project/maintenance load will be determined by how successful/on-time your projects are:


Required Skills:
  • Proven ability to troubleshoot PC and Printer devices for common issues.
  • 1-2 years experience to understand, troubleshoot and resolve Ethernet connectivity issues and Peripheral connectivity issues.
  • 1-2 years experience in PC re-build, re-imaging or device deployment.
  • Proven knowledge of email fundamentals as it relates to the PC and MS Office Suite support.
  • PDA configuration and support (PALM, Windows CE).
  • Ability to learn and comprehend devices they may not typically utilize, i.e. Thin Client, Label Printers, Bar Code Scanners, etc
  • Mental Characteristics: Must be able to exercise appropriate judgment when assessing the needs of the client and determine the resolution best suited for the situation. Requires a high level of initiative and independence. Handle concurrent or multiple tasks/projects efficiently.
  • Physical Characteristics: Vision sufficient to read standard text, read a computer monitor and to drive; speak and hear well enough to communicate clearly and understandably in person, over the telephone and in small groups; independent body mobility to stand, sit, walk, stoop, and bend to access a standard office environment; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard and to write. Body strength sufficient to lift up to 25 pounds. Able to work in an office environment, on field assignments and occasionally drive to other locations and work evenings or weekends for special situations.

    Desired Skills:
  • Desktop/PC Sup., Win9x, NT, 2K, XP PC / Server Hardware and Configuration
  • Excellent Customer Service skills.
  • Novell Experience Preferred.
  • Telecommunication
  • Experience working with TCP/IP LAN/WAN networked servers (Windows) and EMC SAN connectivity devices (Fibre Channel technology, McData and/or Brocade switches)


    Minimum Educational Requirements:
  • High School diploma or equivalent


    Minimum Certifications or Other Professional Credentials:
  • A+, MCSE preferred

    More about Perot Systems
    At Perot Systems, we are looking for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to enhance, expand and support your personal and professional growth. The Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.

    In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, stock purchase program, tuition reimbursement (5K annually), 401K (100% match for first 4% of salary), health, dental and vision insurance coverage, paid holidays and vacation.

    Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    Desk Side Support Technician
    • This job has expired.