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Job Information
Job title

Desktop Support Sr Specialist

Company ACSG
Wage between $0.00 - $0.00 Hourly
Location United States, Missouri, Kansas City
Employment type Full Time
Education Not Specified
Year Experience 1 - 2 Years of Practical Experience
Travel None
Published on 3/2/2007
Description
This intermediate-level professional, is a fully qualified individual producer who applies a broad knowledge of technical concepts, practices and procedures. Duties require a variety of computing, data communication and telecommunication skills, familiarity with various diverse operating environments, applications and equipment, and will vary depending upon the end-user(s) serviced. The incumbent works under general supervision and errors at this level can cause delay, expense and/or disruption.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:

Provides end-user technical support including, but not limited to, configuring hardware, performing hardware/software installations, troubleshooting and correcting H/W and S/W problems, and resolving day-to-day system problems for client/customer and/or ACS end-users.

Works on fairly complex assignments (and/or portions of larger, complex assignments).

Performs a full range of technical support activities.

Performs as a member of quick-response user-support team and generally works under deadlines, operating independently to resolve end-user problems.

Considerable end-user interface by phone and/or in-person.df-tc

Experience/Skills
See Above

Other desired skills:
Information Management Specialist
This job has expired.