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Job Information
Job title

Field IT Systems Coordinator.IT.Cleveland

Company ADESA
Wage Not specified
Location United States, Ohio, Northfield
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 9/6/2006
Description
Job Summary:

Reporting to the Field IT Operations Team Lead, responsible for maintaining day-to-day operations within a local auction facility, as well as those facilities located within driving distance. Perform all duties assigned by the Field IT Operations Team Lead. Must know, practice and ensure that company policies and procedures and state and federal laws are followed at all times. Ensure that no company or customer information is inappropriately divulged to unauthorized parties. This is not a safety sensitive position.

Responsibilities and Duties:

1. Ensure proper follow-through on all directives, bulletins and schedules from the Corporate Office and Field IT Operations Team Lead. Maintain a good flow of communication with Corporate Office all field locations within the Corporation.

2. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.

3. Be familiar with procedures for handling all aspects of customer complaints and disputes and resolve any customer complaints in a friendly, courteous manner. Advise the Field IT Operations Team Lead of serious complaints or incidents.

4. Act as first level support within the auction for local help desk, server installation/maintenance, system/personnel IMAC's, telephone system maintenance, audio/video systems, Live Block system, etc.

5. Proactively seek solutions to recurring problems and/or ways to build efficiencies in processes.

6. Perform system upgrades and enhancements, as needed. Continually evaluate all infrastructure at auction facilities in the region to ensure systems function at peak performance.

7. Maintain positive employee relations and morale whenever possible. Practice sound leadership and human relations principles to promote teamwork at all times. Set a good personal example of attitude and performance. Resolve employee relations problems, complaints, suggestions, etc. Follow-through and communicate employee relations problems to the Field IT Operations Team Lead.

8. Maintain a good flow of communication with Field IT Operations Team Lead, auction and other pertinent personnel.

9. Monitor and control all area related conditions, property and equipment within corporate standards for cleanliness, proper maintenance and safety. Advise Maintenance of all breakdowns and maintenance immediately.

Job Qualifications:

Education: Associate's Degree preferred

Experience: Two (2) to five (5) years of IT auction experience with the following required: server and PC installation/maintenance, server room maintenance, phone system cabling, network systems and cabling (routers, switches, copper, fiber, etc.), arbitration video/audio configurations, online sales installation documentation (Live Block, Cyberlot, Mobile Auction, etc.), PC build/repair, Live Block systems installation, wireless systems installation and maintenance.

Must be qualified to operate a motor vehicle, possess a driver's license and reliable transportation. Business use of a personal vehicle will be reimbursed through a mileage expense plan. Refer to the Travel Policy.df-tc

Experience/Skills
See Above

Other desired skills:
Field IT Systems Coordinator.IT.Cleveland
This job has expired.