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Job Information
Job title

Help Desk Specialist

Company Robert Half Technology
Wage Not specified
Location United States, Washington, Seattle
Employment type 6-9 Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 7/19/2008
Description
Robert Half Technology is currently accepting applications for a contract to permanent position as a Help Desk Specialist working at a full-service real estate investment management firm located in South Seattle. The Help Desk Specialist will provide quality support to customers, employing a high degree of customer service professionalism, technical expertise and timeliness; provide support for defined problems; escalate trouble tickets as necessary to identify next level support; have frequent interactions with customers exhibiting strong interpersonal communication and problem solving skills; demonstrate a high degree of patience and a strong understanding of the business needs of end-users; follow-through on resolutions with requestors; adhere to established standards in resolving problems; track calls and enter solutions in a knowledge base.Essential Functions of the Help Desk Specialist:
  • The delivery of high quality customer support services to offices and properties region wide.
  • Demonstrate a high degree of collaboration with regional/corporate help desks to ensure the timely distribution of knowledge and positive impact on user satisfaction.
  • Contribute to a strong team environment by engaging the assistance of other specialists when appropriate, as well as being available to provide other colleagues assistance.
  • Contribute to the ongoing optimization of the processes required to effectively share information and best practices between regional help desks, with offices and with other groups escalating issues to the Corporate Help Desk, Network/Database teams when needed.
  • Acquire and maintain current knowledge on supported products and services to provide timely and technically accurate solutions to customers.
  • Performs other duties as necessary or assigned by the supervisor.
  • Assist others by sharing knowledge, coaching peers and providing feedback.


    • All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.df-tc

    Experience/Skills
  • Working knowledge of commonly used operating systems and software applications (Microsoft Windows 2000/XP, Microsoft Office XP/2003, Novell GroupWise, and other applications used by employees) .
  • Ability to identify and isolate problems with remote connectivity including WAN, VPN, DSL/Cable modems/routers, wireless.
  • Familiarity with LAN/WAN troubleshooting (IP, DHCP, DNS, etc.).
  • Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
  • Must have strong customer focus and customer service attitude.
  • Ability to communicate effectively, verbally and written, with technical and non-technical staff.


    • Other desired skills:
    Help Desk Specialist
    This job has expired.