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Job Information
Job title

Help Desk Supervisor

Company CABARRUS COUNTY
Wage Not specified
Location United States, North Carolina, Concord
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 7/10/2008
Description
TITLE: Help Desk Supervisor
POSITION NUMBER: 1810024
DEPARTMENT: Information Technology Services
HIRING RANGE: $50,652.34 - $58,626.62 annually
HOURS: 8:00 AM - 5:00 PM, M-F

STATEMENT OF DUTIES:
Responsible for managing the efficient operations of the IT Support Desk. Coordinate scheduling of call-center technicians to ensure appropriate coverage for staffing the Support Desk; assign work to Help Desk Technicians; monitor problem tickets to ensure a timely resolution, and escalate activity as required. Utilize support tools, including remote control and software distribution tools to effectively support our customers.

TRAINING AND EXPERIENCE:
Prefer Bachelors degree from a four year college or university or equivalent. Five years related experience is required with 1-2 years as a team leader or supervisor. Excellent verbal communication and customer service skills; good written communication skills for documenting process and guidelines; detail oriented with good planning, process, and organizational skills. Demonstrate a working knowledge of a Help Desk call tracking system. Manage to best practices and key performance metrics in accordance with ITIL. Submit weekly status reports. Use the Incident Tracking application to analyze incidents and work toward problem prevention and proactive support.

CLOSING DATE: July 18, 2008

This position has been determined to be exempt under the overtime provisions of the Fair Labor Standards
*************************************************

All applications and resumes must be received at:

EMPLOYMENT SECURITY COMMISSION
2275 KANNAPOLIS HIGHWAY
CONCORD, NC 28025
Phone:(704)786-3183
Fax: (704)786-3471
by 4:30 PM on the closing date

OR

CABARRUS COUNTY HUMAN RESOURCES
65 CHURCH STREET
P.O. Box 707
CONCORD, NC 28026-0707
Phone: (704)920-2200
Fax: (704)920-2250
by the closing datedf-tc

Experience/Skills
See above

Other desired skills:
Help Desk Supervisor
This job has expired.