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Job Information
Job title

Help Desk Support

Company CDI
Wage Not specified
Location United States, Georgia, Lawrenceville
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 10/30/2007
Description
ITS Solutions
Requires a person skilled in providing first level customer and administrative support of personal wireless communications devices and services including pagers, cell phones, push-to-talk devices and personal digital assistants. Duties would include the following:

Placement of device and service orders, configuration, delivery and training
Operational problem support including trouble shooting, tutoring and answering questions
Administrative support including vendor invoice review, research and payment
Documentation of workflow processes for customer orders and technical support

Skills Requirement

Working knowledge of Microsoft Windows and Office suite of products. Knowledge of personal wireless communication devices including pagers, cell phones, push-to-talk devices and personal digital assistants. Product knowledge would include such vendors as Motorola, LG, Nokia, Samsung, Blackberry, Treo and BlueTooth. Service provider knowledge would include AT&T, Verizon and Nextel.

Experience

Minimum of 2 years working in a corporate or vendor customer support environment utilizing the functional and technical skills outlined above.

Availability Requirements

Monday =E2=80=93 Friday (8 AM =E2=80=93 5 PM)
After Hours =E2=80=93 Emergency Only
Weekends and Holidays =E2=80=93 Emergency Only

Special Qualifications

Knowledge of CRM type systems for logging, tracking and documenting customer requests and problems.

Security Clearance

Background check requireddf-tc

Experience/Skills
See above

Other desired skills:
Help Desk Support
This job has expired.