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Job Information
Job title

Helpdesk Technician (#6753856)

Company TechnoDyne LLC
Wage Not specified
Location United States, Ohio, Cleveland
Employment type Contract to Perm
Education High School
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 1/3/2006
Description
The Help Desk Analyst provides technical guidance and assistance with customer support incidents over the telephone with a variety of proprietary applications. Under minimal supervision, provide technical guidance and assistance to customer support incidents. Additionally, follow up on specific inquiries or requests to ensure client satisfaction. Resolve software problems for proprietary applications. Analyze the source of problems reported, locate trends, and recommend measures that would minimize or eliminate future occurrences. Work with Product Managers, Support Managers, and Infrastructure technicians in identifying these solutions. Support, test, and evaluate new software releases. Help train other support tiers (face-to-face and/or virtual).Write product documentation.Document knowledge for self help (Tier 0), as well as Tier 1 & 2.Communicate with all tiers of support.Responsibilities3-5 years of experience in an IT help desk roleSufficient knowledge of IT operations, responsibilities, work flow processes and procedures.Comfortable working in a highly technology-oriented work environment.Windows Operating Systems, Lotus Notes, Desktop support, Customer Service, TCP/IP, WAN knowledge, LAN knowledge, ITIL knowledge, VPN, Wireless technology, Loadset basics, technical writing skillsExcellent problem solving skillsstrong customer service skillsstrong communication skillsresults-oriented attitudeBachelor's degree in Computer Science or a related discipline, or equivalent work experience.Note: Should be willing to work evenings, late night shift work, and weekends.


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Experience/Skills
See Above

Other desired skills:
Helpdesk Technician (#6753856)
This job has expired.