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Job Information
Job title

Nortel Technician (2210)

Company 2 Perot Systems 2
Wage between $0.00 - $0.00 Hourly
Location United States, California, Anaheim
Employment type Full Time
Education High School
Year Experience 1 - 2 Years of Practical Experience
Travel About 25%
Published on 4/23/2006
Description
Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. Perot Systems is currently looking for a Nortel Technician to join our team in Anaheim, CA.

Job Responsibilities:
Perot Systems Corporation is a worldwide provider of information technology services and business solutions and is searching for a Telecommunications Analyst to administer and support a multi-site healthcare provider. A minimum of 4-6 years experience In Telecommunications administration or equivalent experience is preferred.

This role assist in delivering advanced solutions to telecommunications installations and problems and participates in design and development of innovative, cost-effective solutions to customer problems. Software/hardware support on systems, investigating, analyzing, and resolving problems on a variety of products are part of daily responsibilities. This is a second-level position, providing technical instruction to lower level technicians.

Require 4-6 years of progressive related experience in several products, systems or specialties. This may be any combination of related education and experience.
Plans, designs voice, data, video, and image telecommunications systems. Interface with other information systems management staff to coordinate telecommunications software, hardware and systems capabilities including client-server architectures.

Plans and recommends changes to the telecommunications systems. Prepares cost estimates for current and proposed telecommunications activities. Confers with and advises on administrative policies and procedures, technical problems, priorities, and methods and the use of telecommunications.

Additional Duties include:
  • Troubleshoots problems associated with telephone switches, PBX, or telephones. Also interfaces w/third party vendors for product support on Interactive Voice Response, Call Accounting, CTI, and Voice Mail Systems. Maintains and repairs Interactive Voice Response (IVR).
  • Complete associate internal moves, add or changes in a timely, efficient manner. May include software programming cross connect changes, and hardware moves.
  • Responds to trouble calls as assigned by upper level Telecommunications associates.
  • Assists in major real estate moves for assigned locations. Reviews move list and does work to assure smooth move.
  • Assigned contacts outside vendors and coordinates installation, maintenance, and upgrades.
  • Distributes phone numbers to on-line phonebooks and telephone operators.

    Required Skills:
  • Nortel Meridian PBX/Voicemail

  • Customer Service Skill

  • Able to troubleshoot Telco issues


    • Desired Skills:
  • Nortel PBX/Voicemail Support-minimum 3 years experience

  • Nortel Symposium Call Management

  • Excellent Customer Service skills

  • Excellent Team Player

  • Able to troubleshoot T-1 issues

  • MS Office


    • Minimum Educational Requirements:
  • High School Diploma


    • Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    Nortel Technician
    This job has expired.