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Job Information
Job title

Part time Jr Help Desk position (8 am to 12 pm) - DSKT Desktop Support - Windows in Atlanta GA

Company Mastech Corporation
Wage between $0.00 - $0.00 Hourly
Location United States, Georgia, Atlanta
Employment type 3-6 Month Contract
Education Not Specified
Year Experience 1 - 2 Years of Practical Experience
Travel None
Published on 5/31/2007
Description
We are looking for Helpdesk support level 1 technician for 6 months contract position in Atlanta GA. This is for shift timings 8 AM to 12 PM (4 Hours a day starting at 8:00 AM Monday through Friday).

Candidate should be a professional with Level 1 Enterprise Help Desk experience(call center experience preferred). This is a fast paced department with the average representative handling 60-100 calls per day from users in the healthcare industry. The manager needs candidates that have previous call center and customer service experience with strong technical aptitude to act as a first point of contact for users experiencing difficulty with hardware and software problems. This will include proprietary applications, mainframe, and Windows applications (mainframe experience preferred, but not required). They also need to have experience meeting normal call handling metrics such as ASA (average speed of answer) and resolution rates. Previous experience in the healthcare industry is a plus. Provides Level 1 and Level 2 support. Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support. Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime. Assists with Helpdesk duties and installs hardware and software.df-tc

Experience/Skills
Windows, call center, helpdesk, SLA, ASA

Other desired skills:
Part time Jr Help Desk position (8 am to 12 pm) - DSKT Desktop Support - Windows in Atlanta GA
This job has expired.