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Job Information
Job title

SAP Help Desk Support

Company Quality Software Engineering
Wage Not specified
Location United States, Missouri, Saint Louis
Employment type Full Time
Education Not Specified
Year Experience Less than 1 Year of Practical Experience
Travel Not Specified
Published on 10/1/2004
Description
Required General Skills:

. Excellent interpersonal skills. This individual will interact with both IT staff (configurators/ABAP'ers) & customer staff.

. Excellent verbal communications skills. This position requires interaction via phone (85%) or personal (15%) face-to-face conversations.

. Excellent writing skills. This individual will write both technical and non-technical documents. Most of the communication will be response to e-mail requests, although development of SOP's and Work Instructions is also required.

. Organizational skills. Ability to track issues or problems to completion. Understand priorities - and organize/execute work accordingly.

. Ability to work independently or closely with others to resolve application issues. Work with configurator, ABAP and customer to resolve/close requests.

. Ability to apply problem-solving techniques to application, environment, and data issues.

. Ability to apply concepts of total quality/continuous process improvement. Conduct call analysis and identify ways to reduce repetitive calls.

. Must maintain a focus on customer service. Ensure understanding of required in service dates - communicate progress and status as situation dictates.


Required Technical Skills:

. MS Office
. SAP support experience - Materials Management (MM) and Plant Maintenance (PM)

Preferred Technical Skills:

. SAP support experience - Inventory Management (IM), Warehouse Management (WM), Sales and Distribution (SD) and/or Production Planning (PP).


Description of Project

This individual will be part of a three-person team responsible for supporting SAP Core R/3 Purchasing and EBPro (online catalog purchasing) for customers enterprise wide, SAP Plant Maintenance (several subsidiaries), Extended Business Logic (EBL) and several other in-house developed operational systems.

Person will be responsible for identifying, logging, tracking and resolving customer requests - received either by phone, e-mail or walk up.

Person will participate in SAP upgrade regression testing - being responsible for successful execution of a predefined set of scripts.

Additionally, person will be asked to use Mercury testing tool to assist the customer in generation of master data, mass changes, etc. Support team is also responsible for root cause analysis of requests - identifying ways to reduce calls. Person will be asked to participate in that process improvement team. Person will also be responsible for carrying pager on some weekends, plants work 24/7.df-tc

Experience/Skills
MS Office,SAP - MM,SAP-PM,phone support

Other desired skills:
MS Office,SAP - MM,SAP-PM,phone support
This job has expired.