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Job Information
Job title

Senior Customer Support Specialist

Company Robert Half Technology
Wage Not specified
Location United States, Tennessee, Memphis
Employment type Temporary
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 7/22/2008
Description
This position will provide escalated support, problem determination and resolution of more complex system issues within customer support. Along with this they will also take ownership of making sure that knowledge is gained once issues have been resolved, by creating solutions that can be used for future issues. They will also direct customer support on application transitioning into the support center. This includes but is not limited to, beta versions of software, hardware and special projects. There are additional responsibilities for development, training and implementation of the support helpdesk enabling technologies.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.df-tc

Experience/Skills
Third Tier Troubleshooting of Microsoft Operating Systems and SQL Database failures. Knowledge of Cisco Routers, Remedy ticket tracking, XP and 2000 Servers. Must be proficient with Microsoft Office XP. HDI Certification a plus.

Other desired skills:
Senior Customer Support Specialist