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Job Information
Job title

Senior PC Desktop Support Analyst

Company ACS Inc
Wage Not specified
Location United States, California, Anaheim
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 8/4/2007
Description
Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!


GOALS

Provides technical on-site maintenance and support for new and existing systems.

Provides quick response and maximum uptime for all users supporting a high-volume customer environment.

Provides outstanding customer service experience for end users in both technical and non-technical role.

DUTIES

Installs and repairs microcomputer hardware and peripheral components such as monitors, keyboards, printers and disk drives.

Installs new hire systems setups, and desktop/laptop upgrades.

Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers.

This job may include any aspect of field support, and is not limited to system hardware and software, PC's, and IP networking.

All other duties as assigned.

REQUIREMENTS

Requires a strong understanding of Windows operating systems and experience with all Microsoft Office products.

At least 5 years of PC system experience in a LAN environment, remote access, as well as troubleshooting experience with and understanding of e-mail and blackberry.

Experience with Remote Troubleshooting and SMS remote control console preferred.

Must follow resort dress and appearance code.

NOTE: This role frequently requires providing service to Executive Leadership at the VP Level and above. Ideal candidates will have an outstanding personality and urgency to please.df-tc

Experience/Skills
See above

Other desired skills:
Senior PC Desktop Support Analyst
This job has expired.