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Job Information
Job title

Service Desk Support Tech (18297)

Company Perot Systems
Wage between $0.00 - $0.00 Hourly
Location United States, California, Anaheim
Employment type Full Time
Education Not Specified
Year Experience Less than 1 Year of Practical Experience
Travel None
Published on 7/24/2008
Description
Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Help Desk Technician to join our team in Anaheim, CA.

Job Responsibilities:
The customer support technician will provide phone support for a healthcare environment. One must have a good balance between customer service, technical skills, have a positive attitude, and be willing to learn. Major responsibilities include providing customers with phone support by resolving issues, prioritizing issues, and escalating as needed. One will assist with desktop operating systems, GroupWise Email, MS Office, PC hardware, & Remote Access.

  • Knowledge in Meditech software hospital is desired
  • Microsoft and Novell certifications are preferred but not required.
  • The opportunity allows the ability to work in a dynamic environment coupled with training and substantial growth potential
  • The environment is a 24X7 challenging environment with many opportunities to support the customer

    Required Skills:
  • 1 year experience providing technical support on the phone
  • Demonstrated knowledge of PC operating systems and software applications
  • 6 months PC hardware and basic networking configuration
  • Must be able to exercise appropriate judgment when assessing the needs of the client and determine the resolution best suited for the situation
  • Requires a high level of initiative and independence
  • Handle concurrent or multiple tasks/projects efficiently

    Physical Requirements:
  • Vision sufficient to read standard text, read text on a computer monitor and to drive
  • Speak and hear well enough to communicate clearly and understandably in person, over the telephone and in small groups
  • Independent body mobility to stand, sit, walk, stoop, and bend to access a standard office environment; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard and to write
  • Body strength sufficient to lift up to 25 pounds
  • Able to work in an office environment, on field assignments and occasionally drive to other locations and work evenings or weekends for special situations

    Desired Skills:
  • Strong verbal and written communications skills
  • Typing skills of 50-60 WPM
  • Experience with high volume, multi-tasking responsibilities

    Minimum Educational Requirements:
  • Bachelors Degree or equivalent work experience

    Minimum Certifications or Other Professional Credentials:
  • A+, MCSE and/or CISCO Certifications preferred

    More about Perot Systems
    At Perot Systems, we are looking for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to enhance, expand and support your personal and professional growth. The associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.

    In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, stock purchase program, tuition reimbursement (5K annually), 401K (100% match for first 4% of salary), health, dental and vision insurance coverage, paid holidays and vacation.

    Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    Service Desk Support Tech
    •