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Job Information
Job title

Support Engineer (SA)

Company Siemens Issaquah
Wage between $0.00 - $0.00 Hourly
Location United States, Washington, Redmond
Employment type 9+ Month Contract
Education High School
Year Experience Less than 1 Year of Practical Experience
Travel None
Published on 7/18/2007
Description
At Siemens IT Solutions & Services, Inc. (http://www.it-solutions.usa.siemens.com), Support Engineer(SA) demonstrates an ability to interface and consult with all levels of Management and interface with Customer contacts, as a Strategic Business Partner. Each has a proven history of generating outstanding business results.

Your proven ability as a high performer in either the IT Consulting or Outsourcing Industry, will equip you to provide a sought-after level of interaction as a Business Partner to your customer base.


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We are interested in candidates local to the Pacific Northwest only. If you are interested in this opportunity, please reply back to me directly to my e-mail(elray.butler@siemens.com). I will reply back to you with additional information for you in order to be considered immediately. These positions are active and urgent, therefore you can expect immediate consideration, and we will hire as soon as possible...no waiting, unless you need additional time on your end (ie. 2-week notice from current job, etc.)

Thanks, and I'll look forward to helping you.

-Elray Butler
Siemens IT Solutions & Services, Inc.


Position Description;

Our team offers a web service called the Conference Management Toolkit (CMT) for automating the workflow of academic conferences. CMT was first developed in 1999 and has since then been used in over several conferences. In 2006, a new version of CMT was released, and is being extensively used by the academic community.


This position is for providing technical support for the CMT service. Key aspects of support include: responding to customer requests/questions in a timely manner, setting up new conferences, performing customized tasks when customers cannot do it themselves, updating FAQs, recording customer issues in the bug tracking database along with dumps of the application as appropriate, and verifying bug fixes and closing out bugs. Acts as primary response for technical support. Provides entry level support primarily for end users, along with developers and corporate customers via telephone, written correspondence, and electronic media. Provides support for more complex products under general supervision. Communicates with customers who possess a wide range of skill levels. At a peer level, communicates problems to development and other internal organizations.

Qualifications:

-1 year related work experience required. Solid understanding of standard computer science concepts required.

-Excellent customer service skills, strong communication, problem solving, and technical writing skills required.

-Must have general technical understanding of product area but is not required to have in depth technical knowledge in specific products.

-Must have sufficient technical depth to communicate with development and other internal organizations at a peer level.

-Must have the ability to work independently and as part of a team.

-Ability to repro customer problem and file bug with relevant information is important.

-Familiarity with technologies such as ASP.NET, IIS, SQL and XML preferred.

-Will be required to file bugs with relevant information to the bug tracking database.

-Will be required to add documentation of functionality, extend FAQ and help for CMT.

-Working knowledge of personal computer architecture and relevant operating systems, applications, and/or languages is preferred.



...If you meet the above skill set/experience requirements and are interested in working with a world-class technology company, Apply Today!

Along with the prospect to grow your career with a financially stable, International industry leader, you will also have the unique opportunity to say to your customers, "We're SIEMENS, We Can Do That!"df-tc

Experience/Skills
See Above

Other desired skills:
Support Engineer (SA)
This job has expired.