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Job Information
Job title

TSYS Client Services Analyst I or above(6907)

Company TSYS Columbus - Campus B4
Wage between $0.00 - $0.00 Annually
Location United States, Georgia, Alpharetta
Employment type Full Time
Education Associate
Year Experience Less than 1 Year of Practical Experience
Travel None
Published on 5/7/2008
Description
Summary
Responsible for supporting assigned component area(s), which include the systems, system module(s), product(s), and project(s). Create and maintain quality Client support and services. Establish Client relationships, understanding business needs, objectives and expectations.

Responsibilities
  • Under extensive supervision, develops system or module knowledge and become familiar with department practices, procedures, and methodologies (i.e. test, implement, create, and verify). Gains and maintains a knowledge base of the industry, transaction processing, and/or financial services businesses. Performs analysis, issue resolution, developmental requests, and change controls to select system components, while maintaining a high level of system data integrity, focusing to ensure overall success of the clients needs are met. Accountable for ownership of Client’s needs and requests.
  • Establishes a positive rapport with the Client(s) to develop and maintain long term relationships to understand Client(s) business needs, objectives and expectations. Is the first line of contact with the Clients, requiring full accountability and ownership for meeting Client's needs and demands, available 24 hours a day, 7 days a week (may carry a pager). Responsible for focusing on core business needs relative to assigned component(s) to include proactive initiatives and delivering various Client requirements to ensure accuracy, timeliness, and quality.
  • Performs and prioritizes multiple tasks related to issue resolution. Accepts responsibility for corrective action related to issue resolution, to include testing, verification and documenting issues and resolutions thoroughly, communicating findings to Client(s) and internal areas affected in a timely and professional manner. Completes Client maintenance as requested, ensuring verification of changes with quality and accuracy. Prepares for and attends established Client issues calls.
  • Handles limited number of projects, documents project work, and completes development work within established timeframes. Participates in internal and external meetings, assists in research, fact finding and in preparing proper documentation. Prepares for and attends established development meetings. Documents and maintains any communication with Clients.
  • Works to develop and maintain positive working relationships with Technical, Business, Account Management, and various areas within TSYS organization.
  • Initiates and participates in the Right Steps process with management.

    Education/Experience
    Four year college degree and no related experience or 2 or more years specialized training or professional experience is required. Appropriate TSYS experience is preferred.

    Skills and Competencies
  • Good oral and written communication skills
  • Basic PC skills
  • MicroSoft Word
  • MicroSoft Excel
  • Lnotes
  • PowerPoint
  • Develops basic knowledge of TSYS organization
  • Excellent customer service skills
  • Ability to think analytically
  • Basic research skills
  • Basic problem resolution skills
  • Basic industry knowledge
  • Develops assigned system or subsystem knowledge
  • Basic project management skills
  • Develops a knowledge of applicable mainframe or PC applications, to include
  • P3/Webster
  • Service Centerdf-tc

    Experience/Skills
    See Above

    Other desired skills:
    analyst, technical, excel, client services
    • This job has expired.