Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

Technical Customer Service Representative

Company ACS Inc
Wage between $0.00 - $0.00 Hourly
Location United States, Tennessee, Memphis
Employment type Full Time
Education High School
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 6/10/2008
Description
Start date for this position is Monday, July 14, 2008
Must have working knowledge of how to install and uninstall drivers. Ability to type at least 30 wpm.

Starting rate of pay is $11.50 hourly with an increase to $12.50 hourly after training. Training program is 6 to 7 weeks from 9 am to 6 pm Monday-Friday.

Potential increase to $13.50 hourly once performance goals are achieved + bonus!!!!

Shift hours are 11am to 8 pm after completion of training.

We're here to help.

In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.

We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.

It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.

Using a computerized system, responds to customer inquiries in a call center environment.

May perform one or more of the following:

Responds to telephone inquiries and complaints using standard scripts and procedures.

Gathers information, researches/resolves inquiries and logs customer calls.

Communicates appropriate options for resolution in a timely manner.

Informs customers about services available and assesses customer needs.

Provides functional guidance, training and assistance to lower level staff.

Provides assistance, training and troubleshooting support to lower level staff.

Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.

Prepares standard reports to track workload, response time and quality of input.

Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.

All other duties as assigned.

Customer Care Analyst: (Applies to job code 150050)

Responsible for the timely reporting, escalation and resolution of day-to-day operational problems.

Coordinates Call Center Operations service delivery activities with assigned internal clients.

Provides analyses and recommendations on service delivery improvements, performance metrics and enhancements to productivity.

Develops and recommends quantitative measures and performance metrics.

Manages ad hoc technical projects requested by assigned internal client.

All other duties as assigned.

ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.df-tc

Experience/Skills
Customer Service; Technical Support

Other desired skills:
Customer Service, Technical Support
This job has expired.