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Job Information
Job title

Technical/Customer Support

Company NewTech Care Systems
Wage between $0.00 - $0.00 Annually
Location United States, California, Garden Grove
Employment type Full Time
Education Some College
Year Experience Academic Only
Travel None
Published on 1/10/2007
Description
Job Title: Customer Support Representative
PT/FT: Full-Time
Level: Entry- to Mid-Level

About Our Company:
Spark Technologies (formerly NewTech Care Systems) is a rapidly-growing software company based in Garden Grove, CA. We produce Windows-based software for the home healthcare industry; we have clients all over the country. Our unique business touches upon both the technology industry, as well as the healthcare industry - both of which are stable and ever-evolving, creating dynamic opportunities for everyone involved. We treat our employees very well; no one is ever lost in the shuffle, nor are they considered "just a number." We encourage employee growth and development.

Job Description:
We are looking for sharp, career-focused individuals who are willing to learn and grow in a nurturing environment. Due to client demographics, the required hours are based on the Eastern Time Zone (from 6am=C3=A2??3pm, Monday=C3=A2??Friday, Pacific time). We will train you to troubleshoot/solve entry-level questions and challenges. We offer plenty of growth opportunity and possible career management.

Career paths:
While all employees begin as a Customer Support Representative, once familiar with our software and the industry, potential career paths include: Programming; Trainer; Quality Assurance; Database Administration; Accounting; Customer Support; Supervisor.

Qualifications:
Background in home health office process is desired but not required. You must have a great attitude and strong analytical skills, be self-motivated, friendly, and professional, both on the phone and in the office. Light computer skills are required; if you're willing to learn, we are willing to help you succeed. We are a team environment, and we would need for you to be a flexible team player who can be mentally alert by 6am. Non-smokers only please. Must undergo a standard 90-day probationary period.

Interested?
Please send resume with salary history and requirements when applying on-line, or fax to 714.783.3061. Professional references will be verified. PLEASE NOTE: depending on volume of applicants, individual replies may not always be possible. Thank you for your understanding.df-tc

Experience/Skills
The following would be very helpful to potential candidates:
- Home Healthcare clinical and billing operations
- Medical billing knowledge/experience
- Software technical support
- Network support administration

The first three months on-board are considered paid training time. Because we developed the software, we wouldn't expect potential job candidates to have experience with it. Employees will learn about our software, how to support it for clients, and also learn home care regulations/rules (mostly through osmosis). It's a challenging position that requires constant learning, so this is a career that is all about growth in a company that is fun and engaging.

Other desired skills:
Technical/Customer Support
This job has expired.