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Job Information
Job title

Technical Support / Account Manager

Company Genesis10
Wage Not specified
Location United States, Arkansas, Little Rock
Employment type 6-9 Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 8/28/2006
Description
Genesis10 is seeking a Technical Support / Account Manager for a major client in Little Rock.

Will Serve as (day to day) point-person to research and resolve issues as it relates to the end clients ongoing implementation. Act as liaison between the Customer and internal technology groups.

Responsibilities Include:
- Implementation management
- Requirements / enhancements management
- Issue management and trouble reporting
- Issue resolution and escalation
- Facilitating Customer and supplier reviews
- Support QA activities and testingdf-tc

Experience/Skills
Required Skills:

- 5-6+ years experience as Business Analyst and/or Project Manager with some system development life cycle (SDLC) knowledge.
- Proficiency in Microsoft Word, Excel, Access, SQL, and Project.
- Demonstrated organization skills & ability to work on multiple tasks concurrently.
- Demonstrated ability to work under strict deadlines and short turnaround timeframes.
- Demonstrated ability to tackle new subject matter and grasp it quickly.
- Demonstrated ability to recognize and escalate issues for immediate resolution.
- Strong analytical, communication, interpersonal, and mathematical skills.
- Team player and well spoken in the presence of management.
- Detail oriented, self-motivated worker with a good technical background.
- Financial services (Banking / lending) industry knowledge required.
- Ideal candidate will have functioned in both a business role (example CPA, finance analyst, lending specialist, etc.) and worked in a technology organization supporting requirements analysis, QA, testing functions, and possibly application development.

Other desired skills:
Technical Support, Account Manager, Business Analyst, Project Manager, SDLC, Word, Excel, Access, SQL, Project, Financial, Banking, Lending, CPA, Finance Analyst, Lending Specialist, QA, Testing, Development
This job has expired.