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Job Information
Job title

Technical Support Engineer

Company Robert Half Technology
Wage Not specified
Location United States, California, Alviso
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 5/30/2008
Description
My name is Richard Nguyen, your Recruiting Manager with Robert Half Technology. I have a permanent position that I feel may interest you or your associates. Job Title: Technical Support EngineerBenefits: medical, dental, vision, 401kPay: negotiableLocation: San Jose, CAI've listed the description below for you to review. Please contact me so we may discuss the details together. Send me your resume and pay requirements if interested. Thank you for your time and consideration, and I look forward to hearing from you.Richard Nguyen Recruiting ManagerRobert Half Technology10 Almaden Blvd. • Suite 900 • San Jose, CA • 95113408.271.9063 x.21928 • 408.271.9487 f richard.nguyen@rht.com www.rht.com a Robert Half International Company Title: Technical Support EngineerJob Description:- Function as primary customer contact for all incoming and assigned customer cases by providing telephone, web, and email based technical support for our client’s products.- Re-creating customer problems and testing customer configurations in-house to help diagnose problems - Coordinating and driving activities within our client’s to address customers' needs- Escalate customer issues and request assistance as appropriate.- Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to quickly provide technically accurate and complete solutions. - Constantly seek to proactively identify opportunities for improvement in all processes, communication, and documentation.- Occasional travel to customer sites to perform on-site troubleshooting, upgrades, etc.Skills Required:- Excellent written and verbal communication skills. - Strong analytical and trouble shooting skills. - Must be able to quickly learn a broad array of technologies and apply knowledge to real-world problems. - Must be a flexible team player that is willing to jump in to help others wherever necessary.- Ability to handle difficult or sensitive situations with diplomacy and tact.- Demonstrated ability to work in fast paced, high demand environment.Skills Preferred:- 2+ years of experience in field services or technical support- Knowledge of one or more of the following: -(1) IP networking, routing configuration and protocols.(2) Unix operating systems(3) Web based client/server applications(4) Oracle or Microsoft SQL RDBMSEducation: BSEE/BSCS or equivalent experience. Please email resume to ::::Richard.nguyen@rht.comJob Description:- Function as primary customer contact for all incoming and assigned customer cases by providing telephone, web, and email based technical support for products, including the MPEG-over-IP encoding, the IP networking system, IPTV application servers.- Re-creating customer problems and testing customer configurations in-house to help diagnose problems - Coordinating and driving activities within Company to address customers' needs- Escalate customer issues and request assistance as appropriate.- Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to quickly provide technically accurate and complete solutions. - Constantly seek to proactively identify opportunities for improvement in all processes, communication, and documentation.- Occasional travel to customer sites to perform on-site troubleshooting, upgrades, etc.df-tc

Experience/Skills
Skills Required:- Excellent written and verbal communication skills. - Strong analytical and trouble shooting skills. - Must be able to quickly learn a broad array of technologies and apply knowledge to real-world problems. - Must be a flexible team player that is willing to jump in to help others wherever necessary.- Ability to handle difficult or sensitive situations with diplomacy and tact.- Demonstrated ability to work in fast paced, high demand environment.Skills Preferred:- 1+ years of experience in field services or technical support- Knowledge of one or more of the following: -(1) IP networking, routing configuration and protocols.(2) Unix operating systems(3) Web based client/server applications(4) Oracle or Microsoft SQL RDBMSEducation: BSEE/BSCS or equivalent experience.

Other desired skills:
Technical Support Engineer
This job has expired.