Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

Telecom Analyst

Company ACS Inc
Wage Not specified
Location United States, North Carolina, Charlotte
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 8/30/2007
Description
Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!


MAJOR DUTIES AND REQUIREMENTS

This position will be responsible for a variety of activities and support efforts within the Telecommunication Department. This position will be responsible for the acquisition and support of Black Berry devices. This position will also be responsible for coordination, setup and support of the Video Conference systems. Project involvement may include working with vendors for implementation of voice circuits (T1, business lines, toll free).

The candidate will work on Telecom service requests for pagers, cellular telephones, voicemail requests, repair tickets and analysis. The individual will manage the inventory of returned technology equipment and maintain accurate tracking records of equipment and user profiles.

Other duties may include:
  • Processing of incoming calls to the main switchboard console as needed in a backup capacity
  • Assisting with the preparation of telephone directories
  • Maintaining user profiles within the call accounting application
  • Providing analysis of cellular telephone activity and recommending changes for service improvements or cost reduction

    This position requires an understanding of Cellular and Blackberry technology; Video Conferencing; telephony and voicemail familiarity, and knowledge in administrative and technical aspects of the telecommunications field.

    The candidate must possess working knowledge in Microsoft Word and Excel. MS Access Database familiarity would be a plus.

    Exceptional telephone etiquette and customer service orientation are required to work effectively with users, telephone technicians, vendors, peers, and management.


    ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.df-tc

    Experience/Skills
    See above

    Other desired skills:
    Telecom Analyst
    • This job has expired.