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Job Information
Job title

Voice Network Engineer

Company ACS
Wage Not specified
Location United States, Ohio, Marysville
Employment type Full Time
Education Bachelor
Year Experience 3 - 4 Years of Practical Experience
Travel None
Published on 4/23/2007
Description
This position will report to the Manager of Voice Network Engineering. The primary role of this position will be to provide voice telecom design and engineering support for ACS customers and assist with ACS internal projects as needed. This position will provide strategic and technical direction, design, and engineering support ( call center design, support and application development; enterprise standards development and implementation; VoIP strategy & support; campus telephony requirements, video, etc). The candidate will interface with appropriate customer and ACS leaders to gather requirements and provide solutions to meet emerging business needs. The candidate will also interact with vendors to gather information and manage their performance and service delivery. The job will also entail ensuring voice systems and processes are properly documented and executed. The candidate will be responsible for break/fix of all customer voice systems and for providing maximum availability of those systems.

Other functions include:
  • Conducting research studies, performing cost analysis, identifying design approaches to meet client's requirements.
  • Preparing reports for client presentation.
  • Managing integration projects including equipment ordering, vendor negotiations, testing, troubleshooting, installation, and implementation of upgrades or new installations.
  • Reporting on project status, capacity planning, and metrics, as well as generating any other reports requested by the client and management.
  • Attend daily/weekly/Monthly meetings as required and interact regularly with management and clients to constantly improve services.

    EDUCATION:

    Associate's degree in a related field, or College degree from accredited university (Bachelor of Science in Engineering or Computer Science preferred).

    Technical certification in Computer Science or related telecommunications field also acceptable.

    TECHNICAL:

    Avaya PBX or similar experience - 3+ years (S8700 platform a plus)
    Network/Telecom Experience - 10+ years
    Call center support - 2+ years (Call routing, vectoring, IVR (Conversant), Automated Attendant, call statistics (Avaya CMS V11, V12), wall boards, workforce management, NICE-call recording.
    Voice Capacity Planning
    Call Accounting (ECAS)
    VoIP- Avaya LSP, G650
    Network Design
    Voice architecture determinations for Client designs
    Voicemail systems- Unity
    110 cross connect wiring (preferred)
    Toshiba DK40 experience helpful
    Microsoft Suite
    ___________
    Behavioral:
    Time Management & Multitasking
    Confident - ability to interface with internal and external customers
    Ability to plan and lead meetings
    Responsible - self motivating
    Project Management skills
    Ability to act as voice On Call Engineer
    Month end reportingdf-tc

    Experience/Skills
    See Above

    Other desired skills:
    Information Management Principal
    • This job has expired.