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Job Information
Job title

Voice Network Engineer

Company ACS Inc
Wage Not specified
Location United States, Ohio, Marysville
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 11/21/2007
Description
DESCRIPTION:

Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!



MAJOR DUTIES AND REQUIREMENTS



This position will be responsible for a variety of activities and support efforts within the Telecommunication Department. This position will be responsible for the acquisition and support of BlackBerry devices ; experience supporting Sprint 8703 and 8830 is a plus . This position will also be responsible for project management of various Voice initiatives. Project involvement may include working with vendors for implementation of voice circuits (T1, business lines, toll free).



The candidate will work on Telecom service requests for pagers, cellular telephones, voicemail requests, repair tickets and analysis. The individual will manage the inventory of returned technology equipment and maintain accurate tracking records of equipment and user profiles.



Other duties will include:

  • Flexibility and Ability to operate under stressful, time sensitive deadlines

  • Commitment to quality and personal ethics

  • Ability to work independently but as part of a team

  • Occasional after hours and or weekend availability is expected

  • Candidate will participate in on-call rotation

  • Providing analysis of cellular telephone activity and recommending changes for service improvements or cost reduction



    This position requires an understanding of Cellular and Blackberry technology; telephony and voicemail familiarity, and knowledge in administrative and technical aspects of the telecommunications field.



    The candidate must possess working knowledge in Microsoft Word and Excel. MS Access Database familiarity would be a plus.



    Exceptional telephone etiquette and customer service orientation are required to work effectively with users, telephone technicians, vendors, peers, and management.





    ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.df-tc

    Experience/Skills
    See above

    Other desired skills:
    Information Management Specialist
    • This job has expired.